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Spencer House

Spencer House is an incredible 18th century private residence turned central London palatial venue.

When working with Bamboo, the objectives were clear and simple; increased profitability, long term growth, and remaining competitive in their market.


The Smarketing 360 traffic light report enabled them to see clearly, areas of opportunity, with highlighted activity that would result in ‘quick wins’ for the venue.  This was divided into 5 key areas:

  • Product review
  • Team Management
  • Financial management and reporting
  • Customer Journey
  • Sales and Marketing Focus


The Smarketing 360 report has been really useful and enlightening too, clearly outlining untapped opportunities for us to drive enquiries to Spencer House.  We have been able to use the action plan provided by Emma as a guide to refreshing our approach to converting leads, and to make time saving changes to our internal process, to leave us more time for proactive work.”


The team were presented with a range of ideas for enhancing the product and customer journey, including identification of new marketing channels, incentive tools, web enhancements and strategic considerations.


It showed marketing opportunities for investment and gave a deeper understanding on positioning and price point in comparison to the competitive set.


Given the current climate due to COVID-19, having the report at this time has given us great confidence in knowing the areas where our business needs focus and revision to be stronger for the future in working towards our objectives.


I would highly recommend the approach that Bamboo uses because Emma has the ability to calmly analyse your business and make recommendations in a way that makes you want to adopt them straight away”.

Chris Stallworthy, Events Director

Nina-Fee Konrad

Nina-Fee Konrad is a personal life coach and private retreat owner based in Ibiza.  The core summer business sees visitors from across the globe arriving for weeklong residential detox and transformation, incorporating a programme of massage, yoga and guidance.


Along comes COVID-19 and this part of the business is no longer viable in 2020.  Nina needed to find new ways to grow her life coaching service virtually, and fast!  This is where Bamboo stepped in!


“I felt perfectly advised from the first moment. Emma’s expertise and the great tips regarding my social media presence, marketing channels and personal branding have led to an enormous increase in knowledge and results in no time. Emma has the gift to motivate me to do things that I have always avoided. The tailor-made strategy that Emma developed for me fits my personality and my business perfectly.”


Along with one of Bamboo’s preferred partners, we got to work on creating a brand-new website! A key area of research was in third party membership organisations and networks to grow new networks and drive awareness and leads, which was achieved quickly.


“Emma shows great passion for her area of expertise and is genuinely wishing to share her advice in a way that is inspiring and encouraging. Many thanks to you Emma for your authentic personality and patience.”

Nina-Fee Conrad